FAQ

Most frequent questions and answers

Yes, we encourage users to take a moment and create an account. This helps us in providing better customer service to you. Once your account is created, you can purchase products and continue shopping.

YesFirst of all, we never store any of your credit card details on our server. All credit card processing happens on CashFree Secure Payments (our payment gateways), and all details passed from our server to theirs are encrypted using world class SSL encryption technology. Our website is totally secure and that any information that you submit cannot be tampered with.

No, we only enable the weavers to showcase their products. So we do not carry any stock of our own. This is the main reason why sometimes we may get delayed in shipping your order. In fact most weavers also do not carry stock. They look to sell their weave as soon as it is finished.

Sarees are coming directly from the looms to you. They were never displayed to any other customer before you bought. Normally showroom stocks were kept on displaying to other customers before you have a chance to buy it. Making them go through a lot of wear & tear.

We take as much care as possible to represent the products as images. Out of the thousands of product images that were being taken, we have noticed very rarely or nil difference between the image & the actual product. A lot of our customers are pleasantly surprised as they find the actual product more beautiful. Please allow us to say that there may be like 5 – 10% variation which is unavoidable.

Yes, the shipping charges may vary from country to country. The shipping charges for your destination will be indicated when you place the order.

Handloomshala does not levy any shipment charges for delivery within India, Free shipping throughout India on eligible orders.

Yes, we can deliver to any country across the world through our reliable logistics providers such as DHL, FedEx, TNT etc.

You would receive an order confirmation via email with the corresponding order number for your future reference.

Setting up a loom for a particular design is a very time consuming work. Typically a weaver makes a few copies (usually 5-7) of a particular design and then switches to a different one. We generally contact the weaver when he is setting up his loom for the first time and when the first specimen from the series is produced we showcase it on the website. If we receive the order before the weaver sells all the copies of the particular design, we can ship immediately. Sometimes it happens that final piece of a particular design is sold just before we place the order with the weaver, so we will be unable to supply immediately. Normally, we try and see if another weaver is weaving the same design and source from him or we ask the weaver to produce it again in which case delivery is delayed.

Based on Sarees availability it make to deliver 5 to 10 working days. International Shipping also take 6 to 14 working days.

Please report the return to us within 24 hours of receiving the product. You may email us or call us and inform us the same. Learn more

We have no COD Facility

We are not concentrated much about reviews ( doing marketing etc..), We are giving the best genuine authentic sarees at very lowest prices

You can make your payment through Bank Transfer method. Please choose your preferred payment method while making your purchases. If you choose the Bank Transfer method then we will send you an email stating the Bank Payment details.

Yes, we accept all major Debit cards.

We are operated from Bhoodhan Pochampally, yadadri bhongir, India. We have no store in any location, all the sarees collected from handloom weavers, so prices are very reasonable 

Customers are kept updated with the status of their order through e-mail. Buyers can also monitor their order by logging in and click on ‘My Orders’ to view the order status.

Yes, you would receive an email with the number of the courier once it is shipped. You would be able to track it with the respective courier.

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